Terms of service

Terms and Conditions

Last updated: 22/04/2026

1. Introduction and Acceptance

This website is operated by Original Gifts ZA, a brand of Medura (Pty) Ltd 

These Terms and Conditions govern your access to and use of our website, including all information, content, products, and services made available through it (“the Services”).

By accessing, browsing, or purchasing from this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, together with our Privacy Policy and any other policies referenced herein.

If you do not agree, you must not use this website.

2. Legal Capacity

By using this website, you represent and warrant that:

  • You are at least 18 years of age, or have the consent of a parent or legal guardian
  • You have the legal capacity to enter into binding agreements
  • All information provided by you is accurate, complete, and current

3. Nature of the Service

Original Gifts ZA operates an online retail store offering giftware and related products directly to consumers.

We reserve the right to:

  • Modify or discontinue any part of the Services without notice
  • Restrict access to certain features or services
  • Refuse service to any person at our sole discretion

4. Product Information and Availability

4.1 Product Descriptions

We make every reasonable effort to ensure that:

  • Product descriptions are accurate
  • Images reflect the actual product

However:

  • Colours, finishes, and materials may vary depending on device display and lighting
  • Certain products (especially handcrafted or natural materials like MDF) may have slight variations

We do not warrant that product descriptions or other content are error-free, complete, or current.

4.2 Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities per order, customer, or region
  • Discontinue products at any time
  • Substitute products where necessary (with customer communication where applicable)

5. Orders and Contract Formation

5.1 Placing an Order

By placing an order, you make an offer to purchase products subject to these Terms.

5.2 Acceptance of Orders

An order is only accepted when:

  • Payment has been successfully received; and
  • You receive an order confirmation from us

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Cancel orders suspected of fraud, abuse, or resale

5.3 Order Errors

You are responsible for ensuring that:

  • All order details are correct
  • Delivery information is accurate

We are not liable for errors resulting from incorrect information provided by you.

6. Pricing and Payment

6.1 Pricing

  • All prices are listed in South African Rand (ZAR)
  • Prices may change without notice
  • Prices exclude delivery fees unless otherwise stated

6.2 Payment

Payment must be made in full before an order is processed.

Payments are processed securely through third-party providers. We do not store payment card details.

You warrant that:

  • You are authorised to use the payment method
  • All payment details provided are accurate

7. Delivery and Risk

7.1 Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Courier services
  • Weather conditions
  • Public holidays
  • Events beyond our control

7.2 Risk and Ownership

Risk in the goods passes to you once the goods are handed over to the courier.

Ownership of goods passes only once full payment has been received.

7.3 Failed Deliveries

If delivery fails due to incorrect details or absence:

  • Additional delivery charges may apply
  • We are not liable for resulting delays

8. Returns, Refunds and Consumer Rights

Returns and refunds are governed by our Refund Policy [INSERT LINK].

We comply with the Consumer Protection Act, 2008 (CPA), including:

  • Your right to return defective or unsuitable goods
  • Cooling-off rights where applicable

Nothing in these Terms limits your statutory rights.

9. Intellectual Property

All content on this website, including:

  • Product designs
  • Images
  • Logos
  • Text and branding

is owned by or licensed to Original Gifts ZA.

You may not:

  • Copy
  • Reproduce
  • Distribute
  • Modify

any content without prior written consent.

10. User Content and Feedback

If you submit any content (reviews, suggestions, feedback):

  • You grant us a non-exclusive, royalty-free, perpetual right to use it
  • You confirm that you own or have permission to use such content

We reserve the right to remove content that is unlawful, offensive, or inappropriate.

11. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes
  • Transmit malicious code or viruses
  • Attempt unauthorised access to systems
  • Interfere with website functionality
  • Use the website for resale or commercial exploitation without consent

Violation may result in termination of access.

12. Third-Party Services and Links

The website may contain links to third-party services.

We are not responsible for:

  • Their content
  • Their terms or policies
  • Any transactions made through them

Use of such services is at your own risk.

13. Privacy and Data Protection

Your personal information is processed in accordance with our Privacy Policy.

We comply with the Protection of Personal Information Act (POPIA).

14. Disclaimer of Warranties

The Services and products are provided “as is” and “as available”.

We do not guarantee that:

  • The website will be uninterrupted or error-free
  • Products will meet all expectations

To the extent permitted by law, all implied warranties are excluded.

15. Limitation of Liability

To the fullest extent permitted by law, Original Gifts ZA shall not be liable for:

  • Indirect or consequential damages
  • Loss of profit, revenue, or data
  • Damages arising from use of the website or products

Our liability is limited to the amount paid for the product in question.

16. Indemnification

You agree to indemnify and hold harmless Original Gifts ZA against any claims arising from:

  • Your breach of these Terms
  • Your misuse of the website
  • Your violation of applicable laws

17. Force Majeure

We are not liable for failure or delay in performance caused by events beyond our control, including:

  • Natural disasters
  • Strikes
  • Supply chain disruptions
  • Government restrictions

18. Termination

We may terminate or suspend access to the Services at any time without notice if you breach these Terms.

All obligations incurred prior to termination remain enforceable.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of South African courts.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable:

  • The remaining provisions will continue in full force

21. Entire Agreement

These Terms constitute the entire agreement between you and Original Gifts ZA regarding your use of the Services.

22. Changes to Terms

We reserve the right to update or amend these Terms at any time.

It is your responsibility to review them periodically.

Continued use of the website constitutes acceptance of any changes.

23. Contact Information

Original Gifts ZA (Medura (Pty) Ltd)
Email: info@originalgifts.co.za
Location: South Africa

(Optional but recommended to add:)

  • Registration Number
  • Physical Address